Help Center

Have no fear! We do not include any prices on the packing slip. Your friend/family/coworker will never know what you paid or that you used a discount code. Your secret is safe with us. 

We can do our best to guesstimate this but we are at the mercy of UPS! Please send us an email at hello@edoughble.com with your order number and let us know the date you would like your cookie dough to arrive. We will flag it for you and do our best to accommodate your requested delivery date. With flat rate shipping, the delivery date of arrival is only an estimate. 

Just like any small business, we put all of our resources into each order. Due to it being a perishable item, we do not offer refunds. If the product is damaged or incorrect, we are more than happy to send you a replacement. Just email us at hello@edoughble.com with pictures of the damaged or incorrect products and we will be happy to take care of you! Please DO NOT discard damaged product as we need photos to send to UPS to process the shipping refund so we can ship a new box to you at no charge!

Due to the ever changing and unpredictable elements in our supply chain due to COVID-19, we are not able to guarantee shipping dates. If you need your order to arrive on a particular day, please email hello@edoughble.com and we will do our best to give you an estimate of how close we can get to that timeline. We hope to return to normal over the coming weeks!

Below is our normal schedule:

We ship out of sunny Los Angeles! Depending on where you are located, it can take anywhere from 1-7 business days via ground. 

To see how long it will take via ground, enter your info HERE. 

Edoughble makes all orders from scratch and ships weekly from our kitchen in Los Angeles, California on Monday-Friday, unless there is a national holiday. We accept orders 7 days a week.

All orders have at least a 1-3 day processing time, and depending on where you are located from Los Angeles, CA your package can take anywhere between 1-7 days in transit. Depending on when it's processed and how long it will take to get to your shipping location will depend on when it is shipped out.

• All orders placed Friday-Sunday will ship the following Monday or Tuesday
• We don’t ship on Saturdays or Sundays
• We cannot ship to PO boxes

Please make sure you check your order for accuracy before submitting it. During the ordering process, you will be asked to verify the shipping address(es) for your gift(s). Edoughble will not be responsible for packages refused by the recipient, or for incorrect or incomplete shipping addresses. Please include apartment/suite numbers, East/West street assignments, etc. where applicable. Commercial addresses will require a company name and/or suite number to avoid any correction fees. 

If you change the shipping address after it has left Edoughble, you may be charged an $18 change fee by UPS 

Shipping prices come directly from the carrier. The carrier considers size, weight and distance when putting a price on your order. It has nothing to do with how much you pay for a product. We have no access to manipulate shipping prices. Our goal is to get the best product to you and we genuinely appreciate you supporting our small business! 

During Summer months, shipping costs are based on size, weight,  location and covers the necessary refrigerants (dry ice) needed to ensure the dough arrives to you fresh. We purchase all of these materials at wholesale prices to keep the costs much lower than if you were to ship it the same way yourself.

Our cookie dough can be unrefrigerated, even warm, for 2 weeks. We ship with ice during summer months to ensure 24 hours of the 2 and 3-day transit time the product is chilled and arrives as fresh as possible. It is perfectly normal for your package to arrive warm and the dry ice empty. 

The rest of the year, we ship our boxes as is with no additional packaging.  Feel free to mix up the dough and refrigerate!  You can enjoy room temp or chilled and add some ice cream on top! The temperature is of no concern in regards to the safety of the dough and is merely a matter a preference. Some people like it microwaved with fruit, crackers or ice cream.

Abs-DOUGH-lutely!  Please ready the FAQ called "How Do You Ship Your Dough?" 

TAKE PICTURES! If your dough is damaged during shipping transportation where it is not edible, please contact Edoughble within 48 hours of your shipment being delivered by emailing hello@edoughble.com. Please provide as much information as possible, including images of product and packaging. Please do not throw away your package until you have heard back from us. If you have thrown it away or cannot provide images, we are unable to replace your order.

Delivery delays can occur due to weather, businesses being closed, incorrect addresses, etc. These delays may affect ship dates and/or arrival dates. Edoughble will do our best to ship in a timely manner, but we cannot be held responsible for late or early deliveries due to these delays or address issues. 

First, give Fedex a call, as they will be able to tell you where your package is. Feel free to email us at hello@edoughble.com and we will do our best to help out. We are unable to refund or replace packages that arrive early, are delayed, or are stolen.

FedEx® and UPS will only accept physical street addresses. Therefore, Edoughble cannot ship to P.O. Boxes, APO or FPO addresses. Shipping methods (Ground vs Air vs Express) are determined by the distance from our kitchen in Los Angeles.

At this time, we do not ship outside of the United States. 

Check out this FAQ

Did it get delivered to your neighbor my mistake? Is it placed somewhere it shouldn't be? Please contact Fedex with your information and they will look into what happened. Send us an email at hello@edoughble.com with your Fedex claim number and we will do our best to help out. 

We are unable to replace packages and cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package. We cannot be responsible if a package cannot be delivered or is delayed in delivery due to an order placed with incomplete or incorrect shipping information. 

Our products will melt at 75° or higher. If you live in an area where temperatures average above 80°, we strongly recommend overnight shipping. Products that have melted or been damaged due to heat on 2 and 3-day shipments may not be replaced or refunded.

Our cookie dough can be unrefrigerated, even warm, for 2 weeks.  We ship with ice during summer months to ensure 24 hours of the 2 and 3-day transit time the product is chilled.  The rest of the year, feel free to mix up the dough and refrigerate!  you can enjoy room temp or chilled and add some ice cream on top! The temperature is of no concern in regards to the safety of the dough and is merely a matter a preference. Some people like it microwaved with fruit, crackers or ice cream.

We believe that dessert should be enjoyed, not calorie counted! But... since we know you are going to worry anyway, you can find nutrition facts for the following flavors below. At this time, these are the only flavors we have nutrition facts for. 

Chocolate Chip Off The Ol' Block

Birthday Bash

Cookies n' Dream

Milk n' Cookies

Chocolate Chip off the Ol' Block (Non Dairy

Yes. Our cookie dough and facility is certified kosher by KosherLA

MILK: You can find our non-dairy & vegan products HERE.

SOY: Our vegan/non-dairy flavors do not have soy. Our regular Chocolate Chip and Birthday Bash do not have soy either. Our other regular flavors do contain soy lecithin.

WHEAT: You can find our Gluten Free flavors HERE  

We understand how important allergies are, so we practice good manufacturing practices to keep gluten very separate. We use separate utensils and make sure everything is cleaned extremely well between batches of dough. We also do random tests to make sure that our gf dough comes out less than 20ppm. We want to make sure that everyone can enjoy our dough safely! 

NUTS: Most of our flavors are nut-free but are produced on shared equipment that also processes peanuts and tree nuts which may cause allergic reactions. Although we do our best to keep nut products separate and thoroughly wash shared equipment after contact with nuts, we cannot exclude the possibility of cross contamination. Customers concerned with food allergies should be aware of this risk. We recommend that those with severe nut allergies  use their own discretion before consuming any of our cookie dough. Edoughble will not assume any liability for adverse reactions to cookie dough consumed or for items that it may have come in contact with during the course of preparation or transit.

You can see our ingredient list on each flavor page where ingredients are listed.  For certainty, please email us with a specific allergen and we can check every input.

Lots of reasons, but here are the main 3!

1) We use only premium ingredients. We go the extra mile and seriously search across the world for the best ingredients from local shelves to European chocolatiers. We sampled hundreds of ingredients until we nailed it. Only the best ingredients can create the best cookie dough, and that’s why we use ingredients like Callebaut’s Finest Belgian Dark Chocolate Chips and Alcohol-Free Pure Vanilla.

2) We use only real, all-natural and non-GMO ingredients. That means no preservatives or artificial anything, ever. For example, we only use hormone-free, rBGH free butter in our dough. Heck, even our colorful sprinkles and milk chocolate candy pieces are naturally colored but still taste amazing. We take no short cuts just to save a few bucks. If Red 40 is banned everywhere in the world but the U.S., you probably shouldn’t consume it. We want you to be able to indulge in an amazing treat and also know your are eating real food, not the processed stuff. 

3) Our Founder, Rana is an actual Pastry Chef! Rana received her culinary degree from Le Cordon Bleu and perfected her craft at some of the top U.S. restaurants including Spago (Los Angeles) and Boulevard (San Francisco). She brings her expertise, passion and attention to detail in every recipe, in every meeting and in every customer service response. She lives and breathes this company, and is the heart and soul of it.  

We are 100% safe to eat raw. Let’s go through our checklist...

• NO egg, ever. Not even pasteurized as that still carries some risk (just ask the "big food" brand who had that recall in 2009.
• We use heat-treated flour. Our partner factory puts all our flour through a special pathogen ‘kill step’ and regularly tests to ensure our flour is safe to consume raw.  
• We don’t use any chemical leavener. Chemical leaveners are ingredients like baking soda and baking powder that are not made for raw consumption, but rather are included in baking recipes to help baked goods rise when activated in extreme heat and acid . Having those raw chemicals in your stomach is like starting a science experiment to occur on your insides, and that usually results in a stomach ache or worse.
• We work with the finest retailers that have industry-leading standards and that means our facility and process is clean, closely monitored and regularly audited to ensure perfection. We take making our cookie dough safe-to-eat very seriously so that you can just relax and focus on how great it tastes.

Bake it?!! Have you gone mad!?! Why ruin perfectly amazing cookie dough? Seriously though, Edoughble cookie dough is not to be baked. Our recipes extract the unhealthy and dangerous raw egg and chemical leaveners which, in normal cookie dough, acts as the rising agent. We obsess about making great, safe, edible cookie dough. There are plenty of ‘for baking’ cookie doughs out there if you’re into that kind of stuff. Those that claim to be both edible and bake-able will have some kind of chemical leavening product and/or egg product  and thus aren’t 100% safe to eat. So, leave the oven off, save on your utility bill, and eat cookie dough unbaked, the way the dessert gods intended.  

We have some ideas on how best to enjoy Edoughble and if you're anything like us, you're an "all of the below" person.

• The Purist: You dig right into the dough with spoon, finger, chopsticks, or whatever else gets dough to mouth ASAP.
• The Topper: You perfect the perfect bite of ice cream and cookie dough for the ultimate experience in indulgence.
• The Mixer: You add cookie dough to any and every thing... spread between 2 cookies, sprinkled in brownie batter, whipped into a doughy dessert dip, blended in milkshakes (yeah I said cookie dough milkshake!).

In our house, it lasts about a night and that's a true story. For those that savor a bite at a time or are saving for a special occasion here are the details you need:

• Can be enjoyed at room temperature for up to two weeks.
• Can last up to 6 months refrigerated and up to 1 year frozen.
• Dough is best enjoyed within 4 weeks of opening.

It’s important to note our cookie dough is made with fresh, all natural ingredients, meaning we never use preservatives or any other synthetic ingredients. So, for those of you who won't devour the cookie dough immediately, here are some storage recommendations to extend that fresh from the mixing bowl taste...

Storage Recommendations: Upon receipt, place in refrigerator or freezer on an easy-to-access shelf or alternatively hide from your roommate/sibling/kids/significant other behind the vegetables. 

You opened your box and it's a little oily. It's totally normal and still perfectly okay to eat! Because we don't use any emulsifiers or chemical bindings, separation and leakage may occur. Just wipe it down, give a stir and enjoy!  

We know that when a cookie dough craving strikes, you want it immediately and for those occasions we are working hard to get some of our most popular flavors into a store near you. Check out our Store Locator HERE to see what fine retailers currently sell our products.

 We are still early in our efforts so here is a quick cheat sheet:

• Southern California: Whole Foods, Gelson's, Vicente Foods, Dylan's Candy Bar
• Texas: Central Market
  
• Mid West: Hy-Vee

Yes we do! Some brands who have gifted our dough include Victoria's Secret, Netflix and Hulu. Be sure to check out our Corporate Gifting Website HERE and send us an email at sales@edoughble.com to get started on your order. 

Please fill out our request form HERE. Please note that due to the high volume of inquiries we receive, we unfortunately are not able to respond to all requests.

Thank you so much for your interest! Because we get so many of these requests daily, we ask that you purchase our product at the store or online to try it out. If you like it and/or feel called to blog/post it, please ensure you tag us in the photo & caption. As openings come up, we will reach out to influencers based on photo quality, follower-base, & alignment to our brand. As a small business, we greatly appreciate your support!